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General

What equipment will you be carrying on your van when you arrive?

Our vans are fully equipped with all of the latest state of the art equipment. Our vans are plain white with no sign writing on - this is due to the equipment on board being worth thousands so, by advertising, this could mean our vans become targets to crime. Please do not be alarmed when we arrive in a unwritten van.

Last Updated on Saturday, 11 June 2011 16:33
 

What areas do you service?

We service all of Hertfordshire and South East London, but will take on any job leading off the M25 - if in doubt, please call us first before going elsewhere.

Last Updated on Saturday, 11 June 2011 16:34
 

If I use JSD, how do I pay my bill?

Paying your bill could not be easier - pay in cash, or by bill payment across the internet.

Last Updated on Saturday, 11 June 2011 16:30
 

I'm concerned about calling after office hours (i.e. during the night)

Don't be concerned about calling during the night - we have had clients who call at all times of the night, so contacting us early in the morning with a burst pipe or blocked drain is an everyday practice for us

Last Updated on Saturday, 11 June 2011 16:31
 

How long on average do you take to arrive from the call?

It could take us 10 minutes or 2 hours, depending on the area you are from. When you call, the manager will give you an estimated time of arrival. Our response times are good, so rest assured we will be there A.S.A.P.

Last Updated on Saturday, 11 June 2011 16:31
 

How can I confirm your service is fully insured?

Our engineers will show you our public liability insurance prior to starting the job.

Last Updated on Saturday, 11 June 2011 16:31
 

How can I confirm you are a good company?

We would hope you have taken the time to look at the testimonials - these are all genuine and from past and current clients. We do not maintain this site, it is run by our web solutions company who gather all testimonials for us sales@excel-webs.co.uk

Last Updated on Saturday, 11 June 2011 16:31
 

Do I have to continue with the job if I don't like the quote given?

If you call us and the quote we give is not better than any of our competitors, you can simply refuse the work to start. We know our prices are very good and are confident we will not be beaten on price or quality of work.

Last Updated on Saturday, 11 June 2011 16:32
 

Are your prices competitive with other companies?

At JSD, we pride ourselves on competitive prices. What's more, the call is free, so always call us first on 0800 335 7113

Last Updated on Saturday, 11 June 2011 16:34